Ticketing Sales and Service
Click to Enlarge
StoneTimberRiver provides focused Customer Relationship Management (CRM) solutions and strategies to your Season Ticket Sales staff and your Customer Service professionals. Our Ticket Sales and Service Modules were designed to specifically address the unique needs of professionals selling ticket products and packages for professional sports teams.
- Integrate to third-party ticketing databases
- Summarize customer purchase data for advanced segmentation
- Import and segment third-party data to identify and distribute opportunities to your sales team
- Monitor and report on sales force productivity
- Organize customers and prospective opportunities
- Equip your sales team with a centralized source of customer information and actions
- Track ticket opportunities and sales stages
- Highlight neglected opportunities
- Integrate CRM seamlessly with Microsoft Office Outlook
- Automatically associate e-mail messages with relevant opportunities
- Simplify opportunity qualification, scoring, and conversion
- Easily segment data to generate new opportunities from your existing customer base
- Track all activities and interactions for each contact, account, or opportunity
- Quickly identify cross-sell and up-sell opportunities
- Track contract renewal dates and details
- Boost sales productivity
- Easily track the sales pipeline for improved financial planning
- Improve productivity with personal, team, or organizational workflows
- Automatically create or assign tasks and activities when rules are triggered
- Integrate to third-party lead-scoring solutions
- Create and track customer service cases to address customer issues or requests
- Report on every facet of your ticket sales and service performance in Excel or on dashboards
Premium Sales and Service
Click to Enlarge
StoneTimberRiver’s CRM solutions are catered to the unique needs of sales and service professionals catering to the premium buyer. Our Premium Sales and Service Modules were designed to specifically address the unique needs of those selling Club Seats, Suites, Suite Nights, and other Premium products on behalf of professional sports teams. The combined customer database ensures that Premium, Season, and Corporate Sales associates are not working the same opportunities at the same time.
- Track and allocate available premium inventory
- Import and segment third-party data to identify and distribute opportunities to your sales team
- Organize customers, accounts, and prospective opportunities
- Equip your sales team with a centralized source of customer information and actions
- Monitor and report on sales force productivity
- Track premium sales opportunities and sales stages
- Highlight neglected opportunities
- Integrate CRM seamlessly with Microsoft Office Outlook
- Automatically associate e-mail messages with relevant opportunities
- Simplify opportunity qualification, scoring, and conversion
- Easily segment data to generate new opportunities from your existing customer base
- Track all activities and interactions for each contact, account, or opportunity
- Quickly identify cross-sell and up-sell opportunities
- Track contract renewal dates and details
- Boost sales productivity
- Easily track the sales pipeline for improved financial planning
- Improve productivity with personal, team, or organizational workflows
- Automatically create or assign tasks and activities when rules are triggered
- Integrate to third-party lead-scoring solutions
- Create and track customer service cases to address customer issues or requests
- Report on every facet of your premium sales and service performance
Partnership Sales and Service
Click to Enlarge
StoneTimberRiver established its reputation for intuitive sports software as a provider of Partnership Sales and Service solutions. After more than 10 years, our move to the Dynamics CRM platform has enabled us to greatly enhance the user experience and provide a tremendous upgrade to our long-standing corporate partnership clients. Our Partnership Sales and Service Modules include all of the functionality our customers were accustomed to with our legacy products while also leveraging the tremendous customer relationship capabilities of Microsoft Dynamics CRM.
- Track and allocate partnership assets to accounts
- Facilitate league reporting of Partnership agreements
- Automatically generate partnership proposals and contracts
- Create and track partnership invoices and receipts
- Integrate to you general ledger accounting package
- Organize customers, accounts, and prospective opportunities
- Monitor and report on sales force productivity
- Equip your sales team with a centralized source of customer information and actions
- Track partnership sales opportunities and sales stages
- Highlight neglected opportunities
- Integrate CRM seamlessly with Microsoft Office Outlook
- Automatically associate e-mail messages with relevant opportunities
- Track all activities and interactions for each contact, account, or opportunity
- Quickly identify cross-sell and up-sell opportunities
- Track contract renewal dates and details
- Boost sales productivity
- Easily track the sales pipeline for improved financial planning
- Improve productivity with personal, team, or organizational workflows
- Automatically create or assign tasks and activities when rules are triggered
- Integrate to third-party partnership activation solutions
- Create and track partnership service cases to ensure fulfillment
- Report on every facet of your partnership sales and service performance
Ticketing System Integration
Click to Enlarge
StoneTimberRiver recognizes that our professional sports clients need to continually evaluate and assess the value of their existing customer relationships. We help our clients accomplish this goal and more by developing seamless integrations from our CRM modules to the ticketing database. Ticketing providers such as TicketMaster, Tickets.com, Veritix, Paciolan, New Era Tickets, Stub Hub, and others have embraced the opportunity to work with StoneTimberRiver to link their valuable ticket transaction data to our clients’ CRM environment. The summarization and segmentation of this valuable transaction data is critically important to our clients as they segment their customer list for marketing campaigns, cross-sell, and up-sell opportunities.
- Setup up nightly, hourly, or on-demand syncs from the ticketing database to CRM
- Highlight summary ticket transaction data for games and events on customer Contact record
- Use Advanced Find in CRM to segment customers by spend, ticket number, event number, etc
- Explore purchase patterns through advanced analytics and reports
- Highlight secondary market behavior of existing season ticket holders and secondary buyers
- Provide comprehensive view of customer outside of ticketing database
- Identify historical spending trends to focus on up-sell and cross-sell opportunities
- Utilize workflows in CRM to alert sales reps to certain ticket purchase behavior
- Report on every facet of your ticketing business in Excel or on dashboards
Broadcast Traffic Management
Click to Enlarge
StoneTimberRiver’s clients are more commonly retaining their rights to television and radio media assets. Although our clients are not media outlets in their own right, they are frequently faced with the burdensome task of creating broadcast logs and affidavits for the media assets included in their corporate partnership agreements. As an alternative to six-figure traffic management solutions designed for television and radio stations, StoneTimberRiver created our MediaLine product to address the unique broadcast traffic needs of our professional sports team clients. These clients are typically creating logs and affidavits for the TV and radio game broadcast, the coaches show, the Spanish-language broadcast, and perhaps other ancillary programming. MediaLine utilizes a drag-and-drop color-coded interface that syncs to our Corporate Partnership Modules in CRM on demand. Broadcast logs and affidavits can be created for programming in a matter of minutes.
- StoneTimberRiver started from scratch on its creation of MediaLine. Utilizing the 10 years of experience we have gained working with our teams on broadcast traffic management, STR’s MediaLine is a significant improvement over our legacy offerings. MediaLine has a unique user interface that makes broad use of colors and drag-and-drop functionality to speed the data entry process and facilitate log separation. Broader reporting options and streamlined processes lead to far greater value for our broadcast user community. MediaLine syncs directly to our Corporate Partnership Modules in CRM.
- When working with logs, MediaLine separates spots by advertiser and industry. It will keep advertisers out of back to back breaks and competitors out of the same break. Users are no longer required to manually adjust spots in order to make sure each client’s spots are spread out across the broadcast.
- MediaLine addresses a number of issues regarding spot rotation. MediaLine always ensures accurate spot rotation.
- MediaLine allows users to rotate spots across all parts of the broadcast. MediaLine treats each part of the broadcast (pre-game, play-by-play, post-game, etc) as a single entity. Advertisers always get an even rotation throughout the entire broadcast. This avoids manual adjustments to the log and keeps users from having to enter in each client spot for each part of the broadcast.
- MediaLine enables the user to track make good / missed spots and there is a true bonus report. MediaLine has built in reports for missed and bonused spots.
- MediaLine enhancements facilitate the placement and tracking of a different number of spots for an advertiser to air in different broadcasts.
- MediaLine accommodates :15 and :10 second spots.
- MediaLine allows for the “bookending” of spots.
- MediaLine allows the user to place a spot on the log in the same break for every broadcast.
- MediaLine can accommodate Run of Schedule (ROS) spots.
- MediaLine algorithms allow for the prioritization of spots. For example, bonus spots are awarded a low priority when placed in the log.
- MediaLine allows users to print multiple affidavits at one time for several advertisers and/or broadcasts.
